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OnOff S9 MTB Carbon Handlebar

CONSUMER SAFETY RECALL NOTICE


  • Reference: OF-CSR-2026-001
  • Date: 11 July 2026
  • Blue Factory Team
  • Consumer Safety Recall
  • OnOff S9 MTB Carbon Handlebar


PRODUCT RECALL

Blue Factory Team, as owner of OnOff bicycle components and Mondraker bicycle brand is conducting a Consumer Safety Recall of the OnOff S9 MTB Carbon Handlebar in cooperation with the relevant market urveillance authorities.
Customer safety is our highest priority. We have identified a manufacturing defect affecting a specific production batch of the OnOff S9 Carbon Handlebar. As a precaution, all potentially affected bicycles equipped with this product must be removed from service immediately until the handlebar has been replaced.


SAFETY HAZARD

Due to a manufacturing deviation, some handlebars were produced with insufficient wall thickness, resulting in reduced structural strength. Under normal riding conditions, handlebar may crack or fracture, leading to loss of control and risk of serious injury.


AFFECTED PRODUCT

Brand: OnOff
Product: S9 MTB Carbon Handlebar

No other OnOff products are affected by this recall.


AFFECTED BIKE MODELS

The following bicycle models equipped with the OnOff S9 MTB Carbon Handlebar are affected by this Product Recall:


MODEL YEAR MODEL
2024 Neat RR
2025 Neat RR SL
2025 Dune Carbon XR
2025 Foxy Carbon RR
2025 Crafty Carbon RR SL
2025 Crafty Carbon XR
2026 Crafty Carbon XR
2026 Crafty Carbon RR S
2026 Crafty Carbon RR SL
2026 Crafty Unlimited GULF
2026 Crafty Carbon Unlimited
2026 Foxy Carbon RR
2026 Level XR
2026 Raze Carbon RR
2027 Zendit RR S
2027 Zendit RR
2027 Zendit XR

 

No other bike models are affected by this recall.

Verify your bicycle using the Serial Number Checker:

Serial number

WHERE IS THE SERIAL NUMBER OF MY BICYCLE?

You can find it on the down tube.

Or on the bottom of the bottom bracket.

IF YOUR BICYCLE IS IDENTIFIED AS AFFECTED, STOP USING IT IMMEDIATELY.


Please, contact the authorized Mondraker dealer where you purchased your bicycle to arrange a free replacement. Do not continue using the bicycle until the recall has been completed.


Dealer Finder


CONTACT INFORMATION

For further information, please contact: recall@mondraker.com

Alternatively, customers may contact their authorized Mondraker dealer or authorized Mondraker distributor.


FIELD SOLUTION

Mondraker will replace the affected ONOFF S9 Carbon Handlebar free of charge with a new reinforced version. The replacement handlebar has been designed and manufactured to ensure safe and reliable performance for its intended use.


Blue Factory Team sincerely apologizes for any inconvenience this issue may cause and appreciates your prompt cooperation in completing this safety recall.
Please help us ensure that all affected products are removed from use. If you know someone who may own or use an affected OnOff S9 Handlebar, please share this Consumer Safety Recall Notice with them.