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The size use differs depending on the user. Personal preferences are very different and what the bike is used for also matter when making this decision. This is a general chart that can be used as a guide:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

Foxy Carbon 27.5 is compatible with rear tyres up to 66mm wide, which would match with 27,5x2.6” tyres, but even so it is advisable to measure the tyre before installing it as the actual measure may vary depending on the manufacturer.

It is compatible even with round discs with 34 teeth or 32 teeth if oval. 

Foxy Carbon is compatible with forks up to 160mm.

The geometry kit is included in Foxy Carbon XR and in Foxy Carbon XR individual frames, and it includes:

1. Steering cups set which include new bearings to adjust the fork angle to +/-1º

2. Set of rear derailleur hangers which enable to change the chainstay length to +/-10mm.

The geometry kits are different depending on the size and it is determined by the head tube. Therefore, each geometry kit is exclusive for each size.

The new Foxy has not inner cable routing to host the DI2 shift cables, so if it is installed you have to be careful with the protection of the shift cable, especially below the bottom bracket cage.

Crusher is compatible with all kinds of shocks, with or without deposit, Fox DPS, DPX2, RockShox Deluxe, Super Deluxe. It is not compatible with higher volume air shocks like Fox Float X2 or RockShox Vivid Air, and spring shocks are not compatible either. Crushers is assembled with metric measuring shocks with Trunnion mount, so it does not require upper bushings whereas a 22.2x10mm bottom bushing is used.

Absolutely none. It is not necessary either to oil any of the parts in the motor, or disassemble it, you only have to take the same care as with a traditional mountain bike. But we do have to mention a preventive measure applicable to any current mountain bike: the electric parts and concretely the motor central movement cannot be cleaned with any kind of machinery with pressure washing, so it is not possible to use high pressure washing directly as it may harm the electric parts in the motor.

Crusher is compatible with forks up to 170mm.

Crusher is compatible with DI2 shifts. First, it is necessary to upgrade the motor software to enable the Di2 system to work. The DI2 system installed in e-bikes provokes a higher chain and cassette wear due to the power of the motor. Mondraker does not take responsibility for this premature wear.

Crusher is compatible with 29” wheels, but it depends on the tyre that we use as it can compromise the space between it and the seat stay, especially with mud. It is important to know that the motor is programmed for the preinstalled wheel diameter, so using a different wheel diameter would change the motor performance and the information shown on the display.

The battery can be easily removed from the frame using a 5mm hex key to remove the carbon inner tap from the down tube.

The bicycles are assembled manually in our Mondraker buildings and the technical measures for each bicycle and its programming is also made by us is order to ensure its perfect performance as well as its corresponding standardization. The tyre size, the amount of speeds and teeth of the cogs, etc. is information that is registered in the setting programme of each bike so that it works perfectly and every modification or system upgrade has to be carried out in a Mondraker point of sale.

It is possible to install a bottle cage in the down tube.

Besides the RockShox SuperDeluxe Coil OE on 2020 Dune Carbon XR, it is also compatible with air or coil FOX Float X2 and DHX2 shocks and also Öhlins TTX Air, TTX22 y STX Air models. It is not compatible with RockShox Vivid Air or Cane Creek Double Barrel Air / Coil.

Dune Carbon chainguide is compatible with 30T, 32T y 34T rings.

Dune Alloy frame weight with hardware without shock: 2.880g.

Dune Carbon frame weight with hardware without shock: 2.490g.

390g difference.

Bike design due to the exclusive rear suspension and shock placement and the short seat tube makes it necessary to be aware on the dropper post length.  This chart shows the length of the dropper post that, as maximum, can be lowered with RockShox Reverb Stealth and Fox Transfer internal routing posts as examples.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

Geometry kit comes standard with Dune Carbon XR and also with the Dune Carbon XR frameset kit, and contains the following parts:

1. Adjustable headset cups and bearings to adjust the head angle +/-1º
2. Set of rear dropouts to adjust chainstay length by +10 mm. Including the different derailleur hanger.
3. Set of different rear brake caliper mounting +/-10 mm.

Geometry kits are different according to each size related to the different headtube height. So, every geometry kit is exclusive for every size.

Dune Carbon steering cups are also compatible with Foxy Carbon.

With -1º cups installed, wheelbase increases by 5 mm and bottom bracket drops 2 mm. Effective seat angle slackens 0.2º and top tube effective distance is reduced in 5 mm.

The new seat stay is compatible with Dune Carbon frames from previous seasons, as long as the new link is also used. It is important to know that both shock and back wheel will have to use the new 2019 Dune Carbon standards.

Yes, it’s the same kinematics for both models.

2020 Dune Carbon kinematics stay the same. The new shock has been updated both in its internal tune, 205x65 mm metric sized and also being Trunnion upper mount and longer rear wheel travel.

2020 Dune Carbon frameset maintains the same front triangle compared to the previous ones, but the new 148x12 mm swingarm and suspension links are different. New carbon upper link is Trunnion mount and the lower link is compatible with 22,2x10 mm shock hardware.

You can fit mostly all in-line type of shocks and also piggy-back style shocks except the ones with bigger volume air bodies such as Fox Float X2 or RockShox Vivid Air.

With a rim inner width of up to 30mm –currently the Dune models are assembled with rims of 27 or 30mm inner width- the biggest tyre that can be set is 27.5x2.5”, which guarantees enough space to clear the mud.

Bike design due to the exclusive rear suspension and shock placement and the short seat tube makes it necessary to be aware on the dropper post length.  This chart shows the length of the dropper post that, as maximum, can be lowered with RockShox Reverb Stealth and Fox Transfer internal routing posts as examples.

Sizing is different from one user to another. Personal likings are very different and the type of use of the bike is also very important for this decision. This is a general chart that could be used as a sizing guide:

• 1.58 – 1.68 S
• 1.67 – 1.76 M
• 1.75 – 1.86 L
• 1.85 – 1.95 XL

Dune is designed for combinations of 2x and 1x discs. For the 1x combination, the biggest disc that can be installed is 36 teeth.

You can use forks up to 180 mm travel. Compared to a 170 mm fork, head angle would be 0,5º slacker and BB height would rise around 5 mm.

2020 / 2019 Dune Alloy kinematics stay the same. Only the new shock has been updated both in its internal tune, 205x65 mm metric sized and also being Trunnion upper mount and longer rear wheel travel.

The change is in the upper link, now compatible with shocks with Trunnion mount. The seat stay has also changed in the link area with the upper link.

There is a geometry kit available for the Dune, which includes two headset cups to slacken the head angle 1º.

Absolutely none. Nor is it required to lubricate any parts in the drive unit nor disassemble it... all you have to do is taking care for it as a traditional Mountain Bike. It is important to mention, however, as a precaution applicable to any Mountain Bike: electronic parts and, specifically, the bottom bracket area of the drive unit should never be cleaned with any high-pressure washer machine. Therefore, it is not possible to use high-pressure water to clean the cranks axle directly as the electronic parts of the drive unit can be seriously damaged.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

Thundra is compatible with forks up to 120 mm travel.

When the external battery is connected, it is always the one that discharges first. For example, if the two batteries are at 100%, the external battery is drained first and then the internal battery. If we do not have the external battery connected and we are at 50% charge of the internal battery and at that time we connect the external battery at 100%, the system will discharge the external battery first and then will continue with 50% of the internal battery.

Thundra is compatible with 29” and 27’5 x 2,80” Plus tires knowing that switching to Plus tires coming from stock 29”, bottom bracket height might drop significantly depending on the tire size.

The internal battery on the bike can only be removed disassembling the motor, so it is not easily removable. To charge the battery you need to plug the charger directly connected to the bike on the bottom of the main tube.

Thundra allows the possibility of using one bottle cage below the top tube.

Thundra is Di2 compatible. First thing you have to do is installing a software update so the Di2 system can use the energy from the motor’ battery. As the chainstay lacks of internal guiding you have to be very careful to protect the rear derailleur cable. Di2 system on e-bikes makes greater and faster wear on chain and cassette due to the motor power assistance, and at Mondraker we assume no liability for any thereby resulting damage or faster components’ wear.

Yes. In this case the system works only with the external battery charge.

If the battery is completely drained at 0%, with the original charger it will take up to 4.9 hours to get 100% for the 630Wh internal battery. 

No, the batteries do not charge each other. To charge either battery, it is necessary to be plugged into a wall socket for power.

No. The system always needs the internal battery on the bike, even if it has no charge, for the system to work. This is because the BMS (Battery Management System) is found in the internal battery.

Bikes are hand-assembled at our Mondraker facilities and each bike’s technical parameters and programming are also set by us to ensure its perfect performance and all relevant homologation. Wheel size and tire size, number of speeds and its different sprocket numbers etc., are introduced into each bike’s setting program for proper performance. Any modification or system firmware update must be carried out by an official Mondraker dealer.

Photo of the whole bicycle

b. Photo detailing the particular incident

c. Photo of the chassis serial number

d. Official invoice

e. Weblog of bicycles from the 2010 season to date

This is the documentation which the store must present to our after-sales department.

Basically, it is the store where you bought your Mondraker, your contact person in these cases. He will manage your incident and will contact us to find out how to proceed.  The store is responsible for co-ordinating to resolve the incident.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

In addition to the ones we use for the different models, it is also compatible with 2022 Öhlins TTX 22 coil and STX Air or RockShox Super Deluxe Air. It is not compatible with RockShox SuperDeluxe Coil, 2022 previous year models of Öhlins TTX22 coil or latest Float X2 / DHX2 2021-2022 models. SuperFoxy Alloy feature metric sized 205x65 mm shocks with Trunnion upper mount and bottom 22.2x10 mm standard hardware. 

SuperFoxy 29 is compatible with tires up to 66 mm wide which translate into 29”x 2.6” tires. However it is recommended to measure the tire before installing as the real width might be different depending on the manufacturer.

SuperFoxy is compatible with forks up to 170 mm travel.

SuperFoxy Carbon is compatible up to 34T round-standard type rings or 32T for oval rings.

Yes, SuperFoxy Alloy and SuperFoxy Carbon share the same kinematics.

There is a geometry kit available for SuperFoxy Alloy which include steering cups to slacken the head angle by 1.0º

Only SuperBoost 157x12mm rear axles are compatible in SuperFoxy 29, that's why a standard Boost 148x12 wheel is not suitable.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline.

• S 1.58  -  1.68
• M 1.67  -  1.76
• L 1.75  -  1.86
• XL 1.85  -  1.95

Summum has been designed to fit most shocks on the market with the following specifications:

• - Metric sized 225x70mm
• - Trunnion upper mount 
• - Bottom 30x8mm hardware

Summum Carbon is compatible with rear tires up to 2.6": 27.5x2.6" or 29x2.6".

The front rotor diameter is limited by the fork manufacturer. The maximum allowed rear diameter is 203mm. 

Downhill bikes suffer more intensive use than the rest of the disciplines, so a good maintenance is key to extend the life of our bike and guarantee a safe use. The main points to check are:

• Before every ride: tire pressure, suspension pressure and/or adjustment and proper performance of the brakes. It is also important to check the bolts to avoid any play or cracking.
• After each ride: Cleaning and lubrication of the bike.
• Every 4 or 5 rides: Check the brake pads for wear. Check the spokes tension. Clean the drivetrain and lube it. Check the wear and tear of the cables and housings. Check tire wear. Check headset or bottom bracket play. Change tubeless fluid. Check the tightening torque of the suspension links.
• Every 12-15 rides or once a year: Major suspension overhaul. Brake fluid change and bleeding. Grease the freehub, bottom bracket, headset, seat post and frame thru axles.

The geometry kit come standard on Summum Carbon 29 RR and MX complete models and framesets and consists of two sets of headset cups to adjust the fork angle by -1°, -2°, +1° or +2° with respect to the standard one (0º) and  adjustable chaintay length in 445-450-455 mm by changing the position of the chip at the rear wheel axle.

Yes, Summum Carbon and Summum Alloy share the same kinematics.

Summum Carbon is only compatible with SuperBoost rear hubs 157x12mm so it is not compatible with standard 148x12mm Boost wheels.

Summum MX and Summum 29 frames are different and have been optimised independently for each wheel diameter. 

We do not recommend a 27.5” rear wheel on Summum 29 model as it will alter the geometry too much, lowering the BB and slackening the head tube angle.  

Summum has been designed to fit most shocks on the market with the following specifications:

Metric sized 225x70mm

Trunnion upper mount 

Bottom 30x8mm hardware

Summum alloy 29" (M ,L ,XL)  is compatible with rear tires up to 2.6".

Summum alloy MX is compatible with rear tires up to 2.6".

The front rotor diameter is limited by the fork manufacturer. The maximum allowed rear diameter is 203mm.

Downhill bikes suffer more intensive use than the rest of the disciplines, so a good maintenance is key to extend the life of our bike and guarantee a safe use. The main points to check are:

Before every ride: tire pressure, suspension pressure and/or adjustment and proper performance of the brakes. It is also important to check the bolts to avoid any play or cracking. 

After each ride: Cleaning and lubrication of the bike.

Every 4 or 5 rides: Check the brake pads for wear. Check the spokes tension. Clean the drivetrain and lube it. Check the wear and tear of the cables and housings. Check tire wear. Check headset or bottom bracket play. Change tubeless fluid. Check the tightening torque of the suspension links. 

Every 12-15 rides or once a year: Major suspension overhaul. Brake fluid change and bleeding. Grease the freehub, bottom bracket, headset, seat post and frame thru axles.

The geometry kit does not come standard on Summum alloy models and consists of two sets of headset cups to adjust the fork angle by -1°, -2°, +1° or +2° with respect to the standard one (0º).

Yes, Summum Carbon and Summum Alloy share the same kinematics.

Summum is only compatible with SuperBoost rear hubs 157x12mm so it is not compatible with standard 148x12mm Boost wheels.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68

M 1.67  -  1.76

L 1.75  -  1.86

XL 1.85  -  1.95

Summum has been designed to fit most shocks on the market with the following specifications:

- Metric sized 225x70mm

- Trunnion upper mount 

- Bottom 30x8mm hardware

SuperFoxy Carbon is compatible with tires up to 63 mm wide which translate into 29”x 2.5” tires. However it is recommended to measure the tire before installing as the real width might be different depending on the manufacturer. 

SuperFoxy Carbon is compatible with forks up to 170 mm travel. 

SuperFoxy Carbon is compatible up to 34T round-standard type rings or 32T for oval rings. 

Geometry kit comes standard only with the SuperFoxy Carbon RR model and also with the SuperFoxy Carbon RR frameset kit, and contains the following parts: 

1) Adjustable headset cups to adjust the head angle back to 0º from the -1° set as standard. 

2) Set of rear dropouts to adjust chainstay length by +10 mm.

SuperFoxy Carbon 29 is only compatible with SuperBoost 157x12mm rear hubs and is therefore not compatible with standard 148x12mm Boost wheels.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68

M 1.67  -  1.76

L 1.75  -  1.86

XL 1.85  -  1.95

In addition to the FOX DPS ones we use for the different models, it is also compatible with Fox Float X, Fox Float DPX2, Float X2, DHX2 coil, RockShox SuperDeluxe Air or Coil as well as Öhlins TTX Air, TTX22 and STX Air. Raze feature metric 205 x 57,5 mm sized shocks with Trunnion upper mount and bottom 30x8 mm standard hardware. 

Raze is compatible with tires up to 63mm wide which translate into 29”x 2.5” tires. However it is recommended to measure the tire before installing as the real width might be different depending on the manufacturer. 

Raze is compatible with forks up to 160 mm travel. 

Raze models does not offer the possibility of changing the geometry and it is the same for the three different models, R, RR and RR SL.

Raze is compatible up to 34T round-standard type rings or 32T for oval rings. 

Sizes differ from one rider to other. Personal prefferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline.

S 1.58  -  1.68

M 1.67  -  1.76

L 1.75  -  1.86

XL 1.85  -  1.95

With a maximum recommended internal rim width of 30 mm the maximum recommended tire you can fit is 29 x 2.4” which guarantees proper clearance to shed mud.  

Podium is compatible with forks up to 120mm travel. Compared with the standard 100 mm fork, fitting a 120 mm fork will slack the head angle by 1º degree and raise the bottom bracket height around 10 mm. 

Podium is designed for 1X drivetrains only up to a 36T round-standard type or 34T oval ring.

Any crankset with a Q-factor from 168mm is compatible. 

Yes, you can install a dropper post with 27.2 mm diameter, always taking care of its minimum recommended insertion.

“Plus” wheels provide greater riding comfort, superior traction and cornering grip with minimum extra weight, which leads to more enjoyment and establish a new dimension in mountain biking. 

According to the features described above of better cornering grip and greater traction, you already can already imagine the higher control and security level that this new wheel size offers. Such safety is the perfect claim for less technical or less experienced riders to be able to tackle new challenges never imagined before. The most technical riders can also enjoy new thrills such as climbing very steep trails or railing turns with total confidence: examples of what the new Plus world has to offer.  

At Mondraker we differ models in Trail category from the ones in All Mountain category. This way we find Prime + and Factor + 120 mm travel models with 2.8” tires and Vantage + and Crafty + 140 mm travel with 3.0” tires. 

As soon as you experience how easy these bikes roll, the extra uphill traction, the greater overall comfort and better cornering grip you will discover a whole new world of fun. With Plus wheels you will roll over obstacles with less effort in a more natural way, you will ride along winding terrain with added safety and control, and because of the bigger tire volume you will have lower risk of having a puncture. Many added advantages concerning its larger sizes of 2.8” or 3.0” that, as soon as you experience it, will lead you to discover the infinite fun possibilities that Plus wheels offer. 

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

Up to 100 cm 20” wheel diameter

From 100 to 130 cm 24” wheel diameter

From 130 cm 26” wheel diameter

Yes, to remove the battery, you must first remove the rear wheel. Then remove the screw (M3) on the right side and the screw (M5) on the left side (this one also holds the battery). Then remove the 2 remaining screws that hold the battery to the main tube, disconnect the port with the control knob to proceed with battery removal.

Play is not compatible with internally routed dropper seatposts. 

It is possible to change these components as long as they are of compatible standards and designed for the specific use, or higher, of the Play. Special care must be taken to ensure that the child adapts comfortably to these new components to guarantee his or her safety on the bike. 

Yes, and it is as simple as downloading Ebikemotion® App available for both Android and iOS, registering with a new user account, connecting your Bluetooth, and turning on your bike. You will automatically be connected to it and will be able to control multitude of functions.

To report a stolen bike, you must have previously filed a report with the Police. Go to the Bicycles section, select the bike you want to report stolen and press the button: "My bike has been stolen." From there you will have to fill in a form with your information, the date and time it was stolen, as well as a photo of the Police report. By pressing on "Report theft", the message gets to Mondraker, to handle the request.

If you do not see MIND among the devices available for Bluetooth connection, it may be due to the following:

-You're too far away from the bike: Try to get closer to improve the signal.

-MIND is off: check that the device is on. If so, it may be out of battery: please recharge it first.

-It prompts you for a password: the first time you connect to the bike, you will be prompted for a password. You can find it in the QR code attached to the bike or in the owner's manual.

If you get a notification requesting a transfer it is because another user wants to link a bike (that you have added to My Mondraker) to his account. If you confirm the transfer, the bike will disappear from your account and will be added to the new owner's account. Please note that any activities left unsynchronized will remain visible to the new user.

A bike can only be linked to one user. Therefore, before adding it to My Mondraker, it must appear as "free"; that is, unlinked from any previous user account.

If you want to add a bike that is linked to another user, go to Bicycles > Add bike section, and when you get the message saying that the bike is linked to another user, select the "Request transfer" option. This way, the person currently linked to the bike will get a notification to confirm and approve the transfer. Once this is done, you will be able to use the App on your bike.

Each bike can be paired with one user only. If you want someone else to add a bike that you had previously linked, you will first have to remove it from your account. To do this:

• -Enter the file of the bike you want to unlink from the "Bikes" section.
• -Click on: "Delete bike".
• -When you are asked if you are sure you want to delete it, confirm your action by pressing the "Delete" button.

After this, your bike will be deleted and shall be free for another user to add it.

To share your activity (synced from MIND) on Strava, first sync My Mondraker with your Strava account from the Account section, then Linked Accounts and Link with Strava.

Once the accounts are linked, you can access the activity you want to share from the Activities section and share using the icon on top right.

If your bike is equipped with MIND, My Mondraker offers you the option to sync recordings from your bike to your phone or from your phone to the cloud. You can see if you have activities to sync from the icon on the top right of the App, or from the Activities section, whenever you are connected to the bike (from the Bikes section, you select the bike and connect it via bluetooth).

Select the recordings to synchronize or delete. Once synchronized, they will appear on the Activities list with all the available information.

The way you record (on MIND-equipped bikes) varies depending on your recording mode setting: automatic, semi-automatic or manual.

-Automatic recording mode: lrecording starts when the bike starts rolling. You have to press down hard on the handlebar and you will see that the LED lights come on, to show recording has started. You don't need to have your phone on you, since the activity is recorded on the bike itself. When you stop, recording pauses automatically. To resume, just press again on the handlebar.

Should you want to stop recording the route, press and hold the "Stop" button in My Mondraker.

The bike is calibrated at the factory so it is only necessary to recalibrate it if the device sensor gets misaligned with the magnet integrated in the bike. This can happen due to a change of position of the device (after disassembling and reassembling the pieces), the device receiving a big shock or other, similar reasons.

To complete the calibration, on bikes with MIND, go to the Bikes section, select the bike you want to recalibrate,then connect it via bluetooth and select the: "Recalibrate shock" option. Then the you will see the next steps:

-Deflate the shock: let go of all pressure from the rear shock by opening its valve.

-Get on the bike: climb on the bike to ensure that the shock bottoms out and empties itself completely. Once on the bike, press the "Done" button and then get off it.

-Pump up the shock absorber: do it with a shock pump fitted with a manometer (pressure gauge), increasing the pressure to the recommended level for your bike model. Once the right pressure is reached, press the "Done" button.

-Press "Check SAG" to see if the calibration is correct. You will have to get on the bike and hit "Check Setting". You will see the "correct setting" or "error" message, in in which case, the system will tell you whether you need to increase or decrease the pressure.

From the Account section, go to Contact: there you can send a enquiry form that will be sent to Mondraker.

Go to the Bicycles section, select the bike you want to connect to and press the "Connect" or the bluetooth icon. You must have activated the bluetooth on your phone and be near the bike. Your phone will display a list of nearby devices available that you can connect to via bluetooth; select the one in MIND (its name is usually MIND_ followed by six digits). The first time you log in you will be asked for a password, which you can find in the QR code that is attached to the bike or in the owner's manual

From the Account section, go to Settings: you can choose to Allow Notifications. If you do, you can select to receive all of them or only the Customer Support related, Bike Settings or Mondraker Information.

If you can't see My Mondraker notifications it may be due to your phone's notification setttings (not the App's). To change this, go to your phone's Settings and modify My Mondraker's notification options/permissions.

Enter the Bikes section, and select the bike you want to link to a different Mondraker store. You can also do this from the Account section. Next to the name of the business you will see an Edit icon to change it. You will then see a list of stores, sorted by distance, if you allow My Mondraker to access your location, or by entering a post code. Once you find your store, press the "Link" button and it will update both your bike file and your account.

In case you have found your bike or want to cancel the theft report, go to the Bikes section, select the bike you reported as stolen and select: "I've found my bike." From there you can send a message to confirm to Mondraker that the bike has been found.

With the SAG setting you can customise the suspension settings of both the the front and rear springs if the bike has both. The adjustment is based on the bike model, your own weight and your riding style. This functionality is available for bikes with MIND.

To adjust the SAG, go to Bikes, select the bike you want to set up, connect your bike via bluetooth and click on the "Set SAG" button.

You will then see the steps you have to follow: you will be asked to input your weight and choose between three driving modes: Comfort, Standard or Racing and, depending on the data you input, the system will tell you which pressure to apply and the settings for the other parameters. To increase or reduce pressure as indicated, use a shock pump.

Once the changes have been made, it will tell you to get on the bike. Try to do this with the equipment you use often: helmet, shoes, rucksack, ... so that the set weight is accurate. Climb on the bike and let your weight drop softly on the saddle and pedals.

Once on the bike, click on Check. If the setting is correct, you will see the "Correct Setting" message. In the event that the parameters are not correct, an error message will tell you if you need to increase pressure or remove pressure from your rear shock or your front shock.

When you check these settings, the LED lights on the bike's device will light up:

-green lights: indicate a correct setting.

-red lights: indicate pressure is too high, you need to reduce air pressure.

-blue lights: indicate pressure is too low, you need to increase air pressure.

Once the changes have been made to the corresponding shock absorbers, perform the verification process over.

If you have already set up the SAG before, you will see the "Check SAG" button. To check the settings, press the button, get on the bike and hit "Check setting". You will also be shown the "Correct setting" message or the pressure amounts to be changed.

In your user account you can have more than one linked bike. To add a new bike, go to "Bikes" and click on the "Add bike" option. You have three ways to do it:

• -Add via bluetooth: you will have to pair the bike with your phone.
• -Add via serial number.
• -Add by choosing your bike model from the catalogue.

For bikes with MIND, you can find the Bluettoth name and password as the serial number on a QR code attached to your bike or in the owner's manual.

To activate or deactivate the alarm (on MIND-equipped bikes), go to the Bikes section, select the bike and connect it via bluetooth. From that screen, select the option to activate or disable the alarm. While the alarm is activated, when the bike moves, you will receive a warning notification in My Mondraker. Don't forget to deactivate it when you come near it again.

The Activities section shows all the activities synchronized from MIND to your user account. From the top box you can search by entering the name or date (in one of the following formats: 17/10/2025, 2025/10/17, 17-10-2025 or 2025-10-17).

On each activity, you will be able to see information like the route map, time, distance, number of jumps... You can edit it from the top right icon, in case you want to change the name or remove any part of the route. You can only delete parts of the route from the start or from the end (such as the departure from or end at the garage) but not parts caught in the middle. When you delete part of the route, the activity values will be recalculated and the graphs/stats will change accordingly

Access your bike from the Bikes section, and select the More information option: you can then see all the technical specs for your bike model and download the manuals.

From the Account section, go to Language: there you can change to your preferred language and country. When you change language, the Mondraker content about events or promotions available may change.

Access your global stats through both the Activities section and the Account section. You will be able to see information about your weekly/yearly average or the overall total from when you started recording your activities in MIND.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

In addition to the Öhlins TTX22 and FOX DHX standard on both models, Level is also compatible with Fox DPS, Float X, DPX2, Float X2, RockShox SuperDeluxe Coil or Air and similar options such as Öhlins TTX Air and STX Air. Level feature metric sized 225 x 75 mm shocks with Trunnion upper mount while using 25 x 10 mm bottom standard hardware.

Level is compatible with forks up to 180 mm travel.

Although both share similar tubings, geometries are exclusive to each model as rear suspension kinematics differ, and rear shocks and suspension travel is different on both models.

2022 Level is focused on performance and designed with the goal of reducing weight on the main tube so the battery is internal and non removable. To charge the battery you’ll need to plug the charger directly to the battery port op top and below the main tube. If, by any chance a battery removal is needed, any Mondraker Dealer will be able to take out the battery removing the motor first.  

Level allows the possibility of using one bottle cage below the top tube.

Level is Di2 compatible. First thing you have to do is installing a software update so the Di2 system can use the energy from the motor’ battery. As the chainstay lacks of internal guiding you have to be very careful to protect the rear derailleur cable. Di2 system on e-bikes makes greater and faster wear on chain and cassette due to the motor power assistance, and at Mondraker we assume no liability for any thereby resulting damage or faster components’ wear. 

Level is compatible with 27’5 x 2,80” Plus tires knowing that BB height might drop significantly depending on the tire size.

If the battery is completely drained at 0%, with the original Bosch standard charger it will take up to 5.9 hours to get 100% with the PowerTube 750Wh battery; 4.2 hours if you are using the Fast Charger. In one hour, this Fast Charger can recharge a fully drained battery up to 40%. 

Bikes are hand-assembled at our Mondraker facilities and each bike’s technical parameters and programming are also set by us to ensure its perfect performance and all relevant homologation. Wheel size and tire size, number of speeds and its different sprocket numbers etc., are introduced into each bike’s setting program for proper performance. Any modification or system firmware update must be carried out by an official Mondraker dealer.

The parts and items that you should check periodically are

- Greasing the chain

- Chain tensioning

- Checking the braking system

- Checking the tightening torque of the screws

- Bicycle cleaning

In the Grommy's user’s manual you will find all the information you need to check with all the points described here. 

Although this depends on the physical growth of the child, a good reference would be the following:

Grommy 12” for children from 3 to 5 years

Grommy 16” for children aged 4 to 8

The ideal way for children to fully enjoy the Grommy is to have an adaptation process that allows them to become familiar with the bicycle. 

This process would be the following:

The child should get to know the Grommy before starting the engine, so ideally they should spend some time becoming familiar with the controls and the position on the bike. Let the child get on the bike and move with it by helping himself with his own feet. Train with him and show him how to use the brake. When you think he/she is skilled enough to ride the bike, turn, brake and ride around objects you can start riding in the beginner's mode.

Once the child has enough control of the bike, we can switch on the motor and introduce him in a gradual way, according to the learning curve, to the 3 motor modes: Balance, Fun and Advanced. You will find all the information about each of the modes in the user's manual. 

Grommy has been designed for a maximum rider weight of 40Kg. A heavier weight can damage the frame, its components and cause the engine to overheat. If the damage is caused by a bad use, it will invalidate the warranty.

Although Grommy is equipped with knobby tires, it is ideal to use it on flat or slightly uneven surfaces, as well as grounds without rocks, loose or slippery terrain that could make the child lose his/her balance.

Your child can ride the bicycle as a toy inside closed parks, by no means the child should ride outside of these or on  public roads.

This bike is not suitable for children under 3 years old. The child's coordination and stability must be appropriate for the use of a bicycle. He / she must be able to control the bike, have enough skill and strength to use the brakes. Any harm caused to the child during improper use will be the direct responsibility of the supervisor.

Depending on the weight of the child, engine mode and surface we ride, the battery life can last up to 60 minutes. For a full charge, it is needed around 45 and 70 minutes. 

Yes, the air traffic regulations limit the battery capacity that each traveller can carry to 160Wh, being the capacity of the Grommy 80Wh. 

The bicycle must not be used in wet conditions. If it suddenly starts raining when riding, it is appropriate to turn off the system and continue with the bike off.

Yes, the charger has a system that will automatically stop when the battery is fully charged to 100%.

In addition to the ones we use for the different models, it is also compatible with Fox Float X2, DHX2, RockShox SuperDeluxe Air or Coil as well as Öhlins TTX Air, TTX22 and STX Air. Foxy Carbon feature metric 205 x 65 mm sized shocks with Trunnion upper mount and bottom 30x8 mm standard hardware. 

Foxy Carbon is compatible with tires up to 63mm wide which translate into 29”x 2.5” tires. However it is recommended to measure the tire before installing as the real width might be different depending on the manufacturer. 

Foxy Carbon is compatible with forks up to 170 mm travel. 

Foxy Carbon is compatible up to 34T round-standard type rings or 32T for oval rings.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

Geometry kit comes standard only with the Foxy Carbon RR SL model and also with the Foxy Carbon RR SL frameset kit, and contains adjustable headset cups to adjust the head angle +/-1°.

Geometry kits are different according to each size related to the different headtube height. So, every geometry kit is exclusive for every size.

2022 Foxy Carbon feature a 2 position lower link geometry option. By changing the position of the rear axle on the lower link, from the “standard” geometry position to the “low position” the seat angle and head angle slackens 0,5º, bottom bracket height is lowered 5 mm, chainstay (and wheelbase) length increase 10 mm and reach is reduced by 5 mm as well. 

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68

M 1.67  -  1.76

L 1.75  -  1.86

XL 1.85  -  1.95

In addition to the ones we use for the different models, it is also compatible with Fox Float X2, DHX2, RockShox SuperDeluxe Air or Coil. Foxy Alloy feature metric sized 205 x 62,5 mm shocks with Trunnion upper mount and bottom 22.2x10 mm standard hardware.

Foxy Alloy is compatible with tires up to 63 mm wide which translate into 29”x 2.5” tires. However it is recommended to measure the tire before installing as the real width might be different depending on the manufacturer.

Foxy 29 is compatible with forks up to 160mm.

Foxy Alloy is compatible up to 34T round-standard type rings or 32T for oval rings.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

Foxy Carbon 29 and Foxy 29 have the same kinematics.

There is a geometry kit available for Foxy Alloy which include steering cups to slacken the head angle by 1.0º

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

Up to 130 cm 24" wheel diameter.

From 130 cm 26" wheel diameter.

Factor is not compatible with internally routed dropper seatposts. 

Factor frames have been optimized for single wheel diameter, so it is not possible to change the diameter of the wheels in our Factor. 

Sizes differ from one rider to other. Personal prefferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline.

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

You can fit any in-line type of shock such as FOX DPS or RockShox SIDLuxe that come stock on our bikes, or with external reservoir such as FOX DPX2, Float X or RockShox Super Deluxe, 185 x 47,5 mm (F-Podium) and 185 x 50 mm (2022 F-Podium DC) metric sized Trunnion upper mount and 22,2 x 10 mm bottom hardware.

With a maximum recommended internal rim width of 30 mm the maximum recommended tire you can fit is 29 x 2.4” which guarantees proper clearance to shed mud.  

F-Podium is compatible with forks up to 120mm travel. If you own a F-Podium with 100 mm Fox fork, fitting a 120 mm one will slack the head angle by 1º degree and raise the bottom bracket height around 10 mm.

F-Podium is only compatible with 1X drivetrains up to a 36T round-standard type ring or 34T oval ring. 

On both F-Podium and F-Podium DC you can install one bottle cage on the maintube. 

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

Up to 130 cm 24” wheel diameter

From 130 cm 26” wheel diameter

F-Play is not compatible with internally routed dropper seatposts. 

It is possible to change these components as long as they are of compatible standards and designed for the specific use, or higher, of the F-Play. Special care must be taken to ensure that the child adapts comfortably to these new components to guarantee his or her safety on the bike. 

Yes, and it is as simple as downloading Ebikemotion® App available for both Android and iOS, registering with a new user account, connecting your Bluetooth, and turning on your bike. You will automatically be connected to it and will be able to control multitude of functions.

Yes, the battery can be removed from the bottom of the main tube by first removing the (M3) screws from the bottom cover, and then the 3 (M5) screws that hold the battery to the tube. The battery port must be disconnected from the control knob in order to remove the battery.

Absolutely none. Nor is it required to lubricate any parts in the drive unit nor disassemble it... all you have to do is taking care for it as a traditional Mountain Bike. It is important to mention, however, as a precaution applicable to any Mountain Bike: electronic parts and, specifically, the bottom bracket area of the drive unit should never be cleaned with any high-pressure washer machine. Therefore, it is not possible to use high-pressure water to clean the cranks axle directly as the electronic parts of the drive unit can be seriously damaged.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

Dusk is compatible with all coil sprung, air inline or piggyback shocks such as Fox DPS, Float X, DPX2, RockShox Deluxe, Super Deluxe Air or Coil as well as Float X2 o DHX2 or Öhlins TTX Air, TTX22 and STX Air. Dusk feature metric sized 205 x 65 mm shocks with Trunnion upper mount while using 25 x 10 mm bottom standard hardware. In case you ride with the secondary external battery installed, it is not possible to run a piggyback shock, that’s why the standard inline choices. 

Dusk is compatible with forks up to 160 mm travel.

When the external battery is connected, it is always the one that discharges first. For example, if the two batteries are at 100%, the external battery is drained first and then the internal battery. If we do not have the external battery connected and we are at 50% charge of the internal battery and at that time we connect the external battery at 100%, the system will discharge the external battery first and then will continue with 50% of the internal battery.

The internal battery on the bike can only be removed disassembling the motor, so it is not easily removable. To charge the battery you need to plug the charger directly connected to the bike on the bottom of the main tube.

Dusk allows the possibility of using one bottle cage below the top tube.

Dusk is Di2 compatible. First thing you have to do is installing a software update so the Di2 system can use the energy from the motor’ battery. As the chainstay lacks of internal guiding you have to be very careful to protect the rear derailleur cable. Di2 system on e-bikes makes greater and faster wear on chain and cassette due to the motor power assistance, and at Mondraker we assume no liability for any thereby resulting damage or faster components’ wear.

Dusk is compatible with 27’5 x 2,80” Plus tires knowing that BB height might drop significantly depending on the tire size.

Yes. In this case the system works only with the external battery charge.

If the battery is completely drained at 0%, with the original charger it will take up to 4.9 hours to get 100% for the 630Wh internal battery. 

No, the batteries do not charge each other. To charge either battery, it is necessary to be plugged into a wall socket for power.

No. The system always needs the internal battery on the bike, even if it has no charge, for the system to work. This is because the BMS (Battery Management System) is found in the internal battery.

Bikes are hand-assembled at our Mondraker facilities and each bike’s technical parameters and programming are also set by us to ensure its perfect performance and all relevant homologation. Wheel size and tire size, number of speeds and its different sprocket numbers etc., are introduced into each bike’s setting program for proper performance. Any modification or system firmware update must be carried out by an official Mondraker dealer.

Absolutely none. Nor is it required to lubricate any parts in the drive unit nor disassemble it... all you have to do is taking care for it as a traditional Mountain Bike. It is important to mention, however, as a precaution applicable to any Mountain Bike: electronic parts and, specifically, the bottom bracket area of the drive unit should never be cleaned with any high-pressure washer machine. Therefore, it is not possible to use high-pressure water to clean the cranks axle directly as the electronic parts of the drive unit can be seriously damaged.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

Crafty is compatible with all coil sprung, air inline or piggyback shocks such as Fox DPS, DPX2, RockShox Deluxe, Super Deluxe Air or Coil as well as Float X2 o DHX2 or Öhlins TTX Air, TTX22 and STX Air. Crafty feature metric sized 205 x 65 mm shocks with Trunnion upper mount while using 25 x 10 mm bottom standard hardware.

Crafty is compatible with forks up to 170 mm travel.

2022 Crafty alloy is focused on performance and designed with the goal of reducing weight on the main tube so the battery is internal and non removable. To charge the battery you’ll need to plug the charger directly to the battery port op top and below the main tube. If, by any chance a battery removal is needed, any Mondraker Dealer will be able to take out the battery removing the motor first. 

Crafty allows the possibility of using one bottle cage below the top tube.

Crafty is Di2 compatible. First thing you have to do is installing a software update so the Di2 system can use the energy from the motor’ battery. As the chainstay lacks of internal guiding you have to be very careful to protect the rear derailleur cable. Di2 system on e-bikes makes greater and faster wear on chain and cassette due to the motor power assistance, and at Mondraker we assume no liability for any thereby resulting damage or faster components’ wear.

Crafty is compatible with 27’5 x 2,80” Plus tires knowing that BB height might drop significantly depending on the tire size.

Bikes are hand-assembled at our Mondraker facilities and each bike’s technical parameters and programming are also set by us to ensure its perfect performance and all relevant homologation. Wheel size and tire size, number of speeds and its different sprocket numbers etc., are introduced into each bike’s setting program for proper performance. Any modification or system firmware update must be carried out by an official Mondraker dealer.

If the battery is completely drained at 0%, with the original Bosch standard charger it will take up to 5.9 hours to get 100% with the PowerTube 750Wh battery; 4.2 hours if you are using the Fast Charger. In one hour, this Fast Charger can recharge a fully drained battery up to 40%. 

Absolutely none. Nor is it required to lubricate any parts in the drive unit nor disassemble it... all you have to do is taking care for it as a traditional Mountain Bike. It is important to mention, however, as a precaution applicable to any Mountain Bike: electronic parts and, specifically, the bottom bracket area of the drive unit should never be cleaned with any high-pressure washer machine. Therefore, it is not possible to use high-pressure water to clean the cranks axle directly as the electronic parts of the drive unit can be seriously damaged.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68
M 1.67  -  1.76
L 1.75  -  1.86
XL 1.85  -  1.95

Chaser is compatible with all air inline or piggyback shocks such as Fox DPS, DPX2, RockShox Deluxe, Super Deluxe Air or Coil as well as Float X2 o DHX2 or Öhlins TTX Air, TTX22 and STX Air. Chaser feature metric sized 205 x 65 mm shocks with Trunnion upper mount while using 25 x 10 mm bottom standard hardware.

Chaser is compatible with forks up to 160 mm travel.

Yes, you can remove the battery from the frame easily without the need to use any tools. 

2022 Chaser R is focused on performance and designed with the goal of reducing weight on the main tube so the battery is internal and non removable. To charge the battery you’ll need to plug the charger directly to the battery port op top and below the main tube. If, by any chance a battery removal is needed, any Mondraker Dealer will be able to take out the battery removing the motor first.  

Chaser is Di2 compatible. First thing you have to do is installing a software update so the Di2 system can use the energy from the motor’ battery. As the chainstay lacks of internal guiding you have to be very careful to protect the rear derailleur cable. Di2 system on e-bikes makes greater and faster wear on chain and cassette due to the motor power assistance, and at Mondraker we assume no liability for any thereby resulting damage or faster components’ wear.

Both Chaser models are either compatible with 29 x 2.6” and 27’5 x 2.80” Plus but it is important to note that switching from 29” wheels to 27’5 x 2,80” Plus tires BB height might drop significantly depending on the tire size and vice versa.

On Chaser, if the battery is completely drained at 0%, with the original Bosch standard charger it will take up to 4.9 hours to get 100% with the PowerTube 625Wh battery; 3.7 hours if you are using the Fast Charger. In one hour, this Fast Charger can recharge a fully drained battery up to 50%.

On Chaser R if the battery is completely drained at 0%, with the original Bosch standard charger it will take up to 5.9 hours to get 100% with the PowerTube 750Wh battery; 4.2 hours if you are using the Fast Charger. In one hour, this Fast Charger can recharge a fully drained battery up to 40%. 

Bikes are hand-assembled at our Mondraker facilities and each bike’s technical parameters and programming are also set by us to ensure its perfect performance and all relevant homologation. Wheel size and tire size, number of speeds and its different sprocket numbers etc., are introduced into each bike’s setting program for proper performance. Any modification or system firmware update must be carried out by an official Mondraker dealer.

Absolutely none. Nor is it required to lubricate any parts in the drive unit nor disassemble it... all you have to do is taking care for it as a traditional Mountain Bike. It is important to mention, however, as a precaution applicable to any Mountain Bike: electronic parts and, specifically, the bottom bracket area of the drive unit should never be cleaned with any high-pressure cleaning machine. Therefore, it is not recommended to use high-pressure water jet to clean the cranks axle directly as the electronic parts of the drive unit can be seriously damaged.

Sizes differ from one rider to other. Personal preferences are very unique and how you ride your bike is also important when choosing the correct size. This is a standard size chart you can use as a guideline:

S 1.58  -  1.68

M 1.67  -  1.76

L 1.75  -  1.86

XL 1.85  -  1.95

Crafty Carbon is compatible with all air, inline or piggyback shocks such as the stock Fox DPS, Float X, Float DPX2, RockShox Deluxe, Super Deluxe Air or Coil as well as Float X2, DHX2 or Öhlins TTX Air, TTX22 and STX Air. Crafty Carbon feature metric sized 205 x 65 mm shocks with Trunnion upper mount and 25 x 10 mm bottom hardware.

Crafty Carbon is compatible with forks up to 170 mm travel.

Again, Crafty Carbon is focused purely on high performance and adding the extra weight of a secondary battery was not an option when the bike was originally designed. 

Crafty Carbon is focused on pure performance and designed with the lightest possible weight in mind so the battery is internal and non removable. To charge the battery you’ll need to plug the charger directly to the battery port below the main tube. If, by any chance a battery removal is needed, any Mondraker Dealer will be able to take out the battery removing the motor first.  

Crafty Carbon allows the possibility of using one bottle cage below the top tube.

Crafty Carbon is Di2 compatible. First thing you have to do is installing a software update so the Di2 system can use the energy from the motor’ battery. As the chainstay lacks of internal guiding you have to be very careful to protect the rear derailleur cable. Di2 system on e-bikes makes greater and faster wear on chain and cassette due to the motor power assistance, and at Mondraker we assume no liability for any thereby resulting damage or faster components’ wear. 

Rear suspension layout and even geometry are exactly the same as on Crafty Alloy models. Rear suspension travel is 150 mm on Crafty Carbon as it is on Crafty alloy models. 

Crafty Carbon is compatible with 27’5 x 2,80” Plus tires knowing that BB height will drop significantly depending on the tire manufacturer, model and size. 

If the battery is completely drained at 0%, with the original Bosch standard charger it will take up to 5.9 hours to get 100% with the PowerTube 750Wh battery; 4.2 hours if you are using the Fast Charger. In one hour, this Fast Charger can recharge a fully drained battery up to 40%. 

Weight varies depending on the component choice. With the same specs, Crafty Carbon weight would be around 1.5 kg lighter than Crafty Alloy. 

Bikes are hand-assembled at our Mondraker Headquarters and each bike’s technical parameters and programming are also set by us to ensure its perfect performance and all relevant homologation. Wheel size and tire size, number of speeds and its different sprocket numbers etc., are defined into each bike’s setting program for proper performance. Any modification or system firmware update must be carried out by an official Mondraker Dealer.